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Service Guarantee

Purchase Process

Pre-Sales
  • 100% equipment quality guarantee
  • Free product sample marking test
  • 7*12 hours of service
  • One-to-one professional technical consulting service
By email
Contact us via email at any time, a reply will be given within 12 hours and we assign a professional international sales manager to keep in contact with your inquiry throughout the whole sales process.
By Phone
Contact us by phone (Monday-Friday 8:00-17:30, China Hour), there will be a Customer Service Agent at your service (we would like to suggest contacting you by email or social media first since there are time difference).
Social Media / On line
Contact by Social Media, eg, WhatsApp, WeChat, Ins, etc, these contact ways can be seen on each website page.
After-Sales
  • Free product debugging before delivery
  • Free operation training
  • 1 year warranty for the whole machine
  • Lifetime maintenance service
  • Original spare parts supply
  • 7*12 hours after-sales services
On Line Service
After confirming your order, our foreign trade sales manager will follow up the assembly and commissioning of the order throughout the process, and quickly organize our technical department to talk with customers about technical data matters. After customers receive the equipment, if they have any questions, they can contact us at any time by email, phone or social media. Technical support and after-sales service will be given within 12 hours.
On Customer Site
If necessary, we can send technicians and after-sales service engineers to the customer site for corresponding technical training and product debugging and assembly within 48 hours.

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